Manager listening: the leadership skill nobody promotes for
We promote managers on hitting targets and managing up. The single best predictor of whether their team stays is something we never assess.
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Blog
Hear from your group. Lead from what you hear.
Practical ideas for leaders who want the real pulse of their team, classroom, congregation, or clubhouse. Plus the occasional product update.
The hidden cost of "we'll cover it next quarter
Quarterly listening cycles are designed for a slower business than yours. The real cost is what you miss in the gap.
Read full article →Engagement scores are lying. Trends are honest.
A single engagement number reduces a complicated team to a misleading benchmark. Trends over time tell you what to do, and where.
Read full article →What your one-on-ones aren't telling you
Most 1:1s capture the answers your reports want you to hear. The signal your team needs you to act on lives somewhere else.
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